Johnsons family

People People

Clients, our people and community

We like to invest in our staff, from refurbishing canteens and working environments to offering apprenticeships. We believe it is our people who make our business and like to recognise their work with long service awards for staff who have been with us for 10, 20, 30 and 40 years.

Dedicated to our family

We also recognise staff that go above their role with extra mile awards. We offer a variety of apprenticeships from business to engineering to supervisors as well as many other employee benefits.

• We currently have 93 members of staff on apprenticeships

• We have given out 45 baby boxes for new mums and dads.

• We have awarded over 280 people with Extra Mile Awards

People People

Results are in 85.2% customer satisfaction

Our Clients

Working in partnerships with our clients and developing long term relationships are key objectives for our business, as well as setting common goals and objectives. Our National Accounts, Internal and External service teams are on hand to offer advice and support when needed and regularly visit in person to gain feedback on our performance, which is used to develop products and services.

Delivering innovation via our products and services are key to ensure we maintain USP, differentiating ourselves from our competitors, the Linen Room and Linen Portal our two examples of our achievements. We also invest in high quality products and are proud of being the first textile rental services company to join the Better Cotton Initiative.

As the largest supplier of flat linen in the UK, we are still flexible to meet individual needs of our customers.

Our processes and management systems ensure a high quality, first class service is delivered.


We place great value on the Johnsons Family, with people being at the centre of our business.  Over the past few years we have invested in training and development of our staff providing apprenticeships in all disciplines within our business, as well as developing skills matrix and tailored development plans.  Our dedicated and experienced teams are focused on providing the best service possible to our customers and each year we conduct customer satisfaction surveys to ensure we are meeting or exceeding our customer’s expectations.

Many members of our teams have been able to progress within the business.  Providing support, guidance and development opportunities for our people enabling them to become the best they can be whilst at work is a key objective.


Employee engagement

Employee engagement is also important to Johnsons Hotel Linen with annual Engagement Surveys completed using an independent external resource. The feedback received has enabled us to provide support, investment and improve the overall employee experience with such initiatives as:

  • EAP Scheme
  • GP Scheme
  • Competency based pay
  • Long Service Awards
  • Extra Mile Awards
  • Welcome Packs
  • Baby Boxes
  • Christmas Hampers

In addition, our management teams also undertake numerous initiatives at local plant level.


Our Communities

Developing strong relationships within the local communities where our plants are located is important to us. We identify local charities with whom we provide financial support, as well as volunteering and supporting other local community initiatives. Some examples of our activities have included:

  • Litter picking on local beaches
  • Donations and providing volunteer support to local charities supporting the homeless
  • Donations to food banks
  • Monetary and volunteering at local animal charities
  • Supporting local schools
  • Supporting and sponsoring children’s sports teams

It is important we operate in an ethical, responsible and sustainable way, we are always striving to find new and innovative ways in which we can help the wider communities.


Meet the Team

We have built up a reputation through our reliable, innovative service. Our long standing staff always strive to work hard, offering impeccable customer service.

Find out more

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Download our latest brochure

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