Commitment
to you

We aim to keep your experience with Johnsons Hotel Linen as seamless as possible. Our highly trained and experienced staff are committed to providing you and your business with a level of customer service support second to none.

Customer Liaison

We have fully trained in house customer service teams who will ensure that all your day to day requests for advice are handled with speed and efficiency. An Account Manager is assigned to each of our customers and will be available to visit on a regular basis to check that you are satisfied with the service we are providing.

Results are in 85.2% customer satisfaction

Deliveries

It is our commitment to deliver to you on a regular, agreed basis. Although it is difficult to stipulate an actual time, every effort will be made to arrive within 1 hour of our normal time.

Processing

Johnsons Hotel Linen will clean and service your items to the highest standard.

Stock

We are committed to using the most modern methods of stock control in order to keep your costs down and improve the quality of service provided for you.

Aftercare Service

When you commence your service with Johnsons Hotel Linen, we will ensure that you are happy with the service you are receiving and are fully aware and understand all of our procedures. We will agree with you the frequency of service visits. During the service visit we gather customer feedback and provide electronic reports which is unique to Johnsons Hotel Linen.

YOUR LOCAL DEPOT

Your dedicated service team are always available if you have any queries. To find out who your Account Manager is please contact your local depot.

Invoice

Each month you will receive an invoice. Any queries should be reported in 7 days to your customer service team.

Our support

We understand how much hard work goes into running your business. That is why we do everything we can to make sure your service is as trouble free as possible.

Managing Your Linen

To ensure your linen is managed correctly, all soiled linen should be ready for collection and weekly counts submitted via The Linen Room. For more information please contact your local depot.

Investing in our environment

At Johnson Service Group (JSG) we believe that embedding a best in class sustainability programme throughout our operations will help position us as a leader in responding to the challenges faced by the textile services industry and prove to be a differentiator for our customers. Read more click here.

Customer Satisfaction Survey

At Johnsons Hotel Linen we strive to provide consistent first class service, which is why every year we use a company called The Leadership Factor to survey our customers. We discover what improvements we need to make to achieve world class service. We scored 86.2% in our recent Customer Satisfaction Survey, read about our results here.

Meet the team

We have built up a reputation through our reliable, innovative service. Our long standing staff always strive to work hard, offering impeccable customer service.

Find out more