National Accounts Manager

Location: Reading

National Account Manager

We are looking for a highly versatile, professional, self-motivated and driven individual, who will be working as part of a Service team helping to support the customers of a renowned commercial laundry.

Working within a fast-paced environment, the ideal candidate will possess excellent communication, business account management experience and organisational skills.

The Company: Johnsons Hotel Linen, which specialises in supplying the corporate 4 star market and the budget hotel sector is seeking a talented individual to take on the role of National Account Manager in a busy and challenging

Position: National Account Manager

Reporting to: National Account Director

Job Type: Full time, Permanent


1. Referral Scheme payment of £1000 for HGV drivers and Engineers

2. Referral Scheme payment of £500 for Production Operatives and Loaders

3. Thorough onboarding training and induction programme

4. Deliver the appropriate training to enable you to do your job to the very best of your ability aligned with business expectations

5. Employee Assistance Programme

6. Pension scheme

7. Health4All Plan

8. Discounted Gym Membership

9. Free Life Assurance – 1 x annual salary

10. SAYE scheme


The Role:

1. Represent the Company positively whilst visiting our client hotels, building great relationships along the way;

2. Supporting the Senior Account Director in looking after key accounts, covering monthly, quarterly and annual review meetings.

3. Undertake account management in conjunction with the Senior Account Director for the Hotel Linen Customers. which may include individual and group Hotels on a regular and systematic basis, to include accurate reporting of issues, preparation of a monthly report, coordination of group activities to General Managers and site Directors;

4. Provide day-to-day enquiry handling and full customer support for all customers allocated to your area of responsibility;

5. Train new customers and Account Managers in our system of service, help with installation of new linen and general enquiry handling;

6. Liaise with account management team activities and issues;

7. Attend service review meetings with customers and internally;

8. Arrange customer visits to the Hotel Linen production facilities;

9. Manage customer account closures;

10. Draft price lists and proposals for potential customers;

11. Ensure all proposals meet the company’s strategy and objectives, seeking guidance as required;

12. Assist with the drafting of all new customer contracts, as required;

13. Submit a weekly report of movements;

14. Submit a month report of outcomes and proposed future activity;

15. Reporting any service or quality issues to the General Managers and others, as directed;

16. Fulfil other reasonable tasks as may be required from time to time for the general benefit of the business;

In return we offer a secure job within a growing business with opportunities for progression

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